Frequently Asked Questions
Everything you need to know about your NAMED COLLECTIVE order.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days for domestic orders. International delivery times vary by location, usually arriving within 7-14 business days.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be in their original condition, unworn, and with all tags attached to be eligible for a refund.
Do you restock sold-out items?
Many of our drops are limited edition to maintain exclusivity. However, we occasionally restock core essentials. Sign up for our newsletter or follow us on social media for restock alerts.
How should I care for my garments?
To preserve the quality of the fabrics and prints, we recommend washing items inside out on a cold, gentle cycle and hanging them to air dry.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Clearpay.
Will I have to pay international customs fees?
Orders shipped outside of our primary distribution hubs may be subject to import duties and taxes. These charges are determined by your local customs office and are the responsibility of the customer.